Case Study

24 Jul 2023
7 minutes read

Creating trust by protecting their business, customers, and employees. Trusted customer service through trust in communication.

Short-term insurance with super cheap premiums that decrease monthly

2.3bn

Annual premiums

662

Employees

2011

Founded

12 000

Policies sold p/m

Insurance companies face a greater threat from cybercriminals than most businesses because they deal with sensitive and valuable data from numerous sources.

There are a number of reasons that insurance companies are prime targets for cybercriminals:

Firstly, digital channels – especially email – are now the dominant tools for communicating with customers. Customer service agents use email to send quotes and renewal reminders, resolve queries, confirm premiums and send various other communications.

Secondly, insurance companies hold large amounts of customers’ personal and financial data , such as credit or debit card information and other payment details.

The negative fallout from cyberattacks on insurance companies, performed by cybercriminals using email as their weapon of choice, is twofold: financial and reputational. Financial damage inflicted on companies may come from fines, legal fees and lawsuits. And significant reputational damage can include loss of customer trust, specifically trusting the safety of the information the company holds about them.

When customers are conned by cybercriminals sending emails pretending to be the real company, the impact on the brand and market value of the organizations can be devastating. A company can lose customers and their ability to attract new customers can be greatly hindered.

King Price requirements

Prevent fraudulent use of brand name

Stop cybercriminals from using King Price's name fraudulently.

Shield customers

Ensure customers can't be targeted by cybercriminals using the King Price name or the names of their customer services agents for illicit gain.

Protect legitimate emails

Protect legitimate emails from being intercepted or changed by cybercriminals looking for financial gain.

Block illegitimate emails

Ensure only legitimate emails from King Price ever reach an inbox, with all fraudulent emails blocked.

Ensure POPIA compliance

Put in place the highest-level email security protocols to ensure POPIA compliance.

Trusted communication

Ensure the delivery of legitimate emails from King Price, enabling effective and trusted communication with customers.

Stop fake emails

Stop fake emails from reaching our customers.

Technical solution

DMARC: Domain-based Messaging Authentication, Reporting and Conformance

Implementation

Sendmarc + Intelys

What the client had to say about the process:

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Name and Surname

Position

Results achieved with Sendmarc solutions

King Price identity can only be used by legitimate, authorized email platforms
Only legitimate emails bearing the King Price name are delivered to an inbox
King Price is compliant with the POPIA requirement to undertake reasonable measures to prevent data breaches
King Price has full visibility into email their environment
Reporting of all legitimate and illegitimate email attempts, and insights on how domain name is being exploited
Improved deliverability of legitimate email communications
Proactive management of email environment enabling continuous updating of environment as company grows