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Firstly, digital channels – especially email – are now the dominant tools for communicating with customers. Customer service agents use email to send quotes and renewal reminders, resolve queries, confirm premiums and send various other communications.
Secondly, insurance companies hold large amounts of customers’ personal and financial data , such as credit or debit card information and other payment details.
The negative fallout from cyberattacks on insurance companies, performed by cybercriminals using email as their weapon of choice, is twofold: financial and reputational. Financial damage inflicted on companies may come from fines, legal fees and lawsuits. And significant reputational damage can include loss of customer trust, specifically trusting the safety of the information the company holds about them.
When customers are conned by cybercriminals sending emails pretending to be the real company, the impact on the brand and market value of the organizations can be devastating. A company can lose customers and their ability to attract new customers can be greatly hindered.
Stop cybercriminals from using King Price's name fraudulently.
Ensure customers can't be targeted by cybercriminals using the King Price name or the names of their customer services agents for illicit gain.
Protect legitimate emails from being intercepted or changed by cybercriminals looking for financial gain.
Ensure only legitimate emails from King Price ever reach an inbox, with all fraudulent emails blocked.
Put in place the highest-level email security protocols to ensure POPIA compliance.
Ensure the delivery of legitimate emails from King Price, enabling effective and trusted communication with customers.
Stop fake emails from reaching our customers.
DMARC: Domain-based Messaging Authentication, Reporting and Conformance
Sendmarc + Intelys
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